About Us - Simply Music - Musicstreet Online

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Launched in 2000, Musicstreet.co.uk has quickly grown to be one of the UKs leading online retailers. Backed by our 5-point Customer Service Guarantee our constant aim is to offer our customers the best service in our industry.

Musicstreet.co.uk was acquired by Simply Music, Huntingdon Cambridgeshire on the 6th August 2008

At Musicstreet our customers come first. With the monumental growth of our company, we make sure that all staff are fully trained to offer both assistance and support for all new and existing customers. We offer a full 30 day guarantee on products purchased through Musicstreet.co.uk (unless stated otherwise) with our own in-house technicians making sure that all products dispatched are in a perfect playable condition.

All of our products are new and sourced from each manufacturer`s official UK distributor. Musicstreet are main dealers for each product range found on the Musicstreet.co.uk site. This means we can offer the lowest prices and the most effective forms of warranty and product guarantees.

We cater for all musicians, whether touring professionals or those picking up their chosen instrument for the very first time. We take enormous pride from the fact we can provide the level of support and assistance which will, we hope, make our customers loyal and to make sure that Musicstreet.co.uk is bookmarked for all future purchases.

Musicstreet`s 5 Step Customer Service Guarantee

1.Pricing - We offer, what we feel and have seen as, some of the lowest prices on stock found anywhere in the UK. As we buy products in bulk from distributors we can pass the savings back to you. We do not, however, substitute quality for offering the cheapest prices. Each guitar or accessory that leaves our warehouse has passed the quality tests from our in-house technicians.

2.Service - Whether over the phone, in our shop, or through email we pride ourselves in offering unparalled levels of response and information. We`re well aware that issues, though minimised, can develop with instruments or delivery services. With this in mind, we offer a response rate second-to-none in the industry.

3.Assistance - Our team is comprised of musicians who can offer both their own opinion and unbiased information relating to any product on our site. If we can`t answer your question, we make sure that we find somebody that can! This includes both pre-sales and after-sales. If you`re struggling with the instructions, call us, and we`ll be glad to assist!

4.Range - our products are sourced from each manufacturer`s own UK distributor. Whilst we don`t shout about the fact we have every possible guitar or contraption available in the UK, we only source products we feel are of the quality and value that our tens of thousands of customers expect from us. Saying that, if there is a product we have overlooked, tell us and we`ll source it for you!

5. Convenience - you can order your products 24/7 through musicstreet.co.uk.